Multichannel intake
Handles WhatsApp, calls, forms and email with minimum vehicle data and visit reason.
Commercial and operational system
A reception system that filters urgency, books diagnosis and reduces repeated calls
In a workshop, every call interrupts technical work. AI organizes intake and leaves mechanical decisions to the team.
Workshop appointments
Books diagnosis, service, inspection, maintenance or delivery based on availability and workshop rules.
Breakdown qualification
Collects symptoms, urgency, model, license plate and mileage without diagnosing or promising repairs.
Parts and quotes
Identifies price requests and escalates when a reference, stock or technical judgment is needed.
Reminders
Reminds about appointments, pickups, periodic services and inspection deadlines.
Customer follow-up
Answers administrative statuses and escalates to the workshop when there is a technical decision.
How it works
From breakdown notice to diagnosis appointment without blocking the workshop
AI collects useful data and books the next step without replacing mechanical judgment.
1
Identifies vehicle
Model, license plate, mileage and customer availability.
2
Classifies reason
Breakdown, maintenance, inspection, quote, part or pickup.
3
Books slot
Suggests diagnosis or service by capacity, times and urgency.
4
Escalates technical matters
Routes final quotes, complex breakdowns or repair decisions.
+26%requests organized outside business hours
-18%repeated calls
1 viewappointments, vehicles and follow-up
Quick estimator
How many hours does your workshop lose handling intake?
Estimate the impact of automating first response, vehicle data, appointments and reminders.
NOVAIX does not diagnose breakdowns. It organizes information, schedules and escalates to the technical team when appropriate.
Recoverable hours per month
15h
3.8hper week
122organized inquiries
NOVAIX pilot
A pilot to organize intake, scheduling and customer follow-up
We start with diagnosis, service, inspection, initial quote, reminders and reactivation.
- Channel audit: phone, WhatsApp, forms, email and schedule.
- Map of services, workshop times, urgency rules and minimum data per vehicle.
- Flows for appointment, diagnosis, initial quote, reminder and pickup.
- Dashboard with appointments, requests, vehicles, recovered time and handoffs.
Common connectors
- WhatsApp Business
- Workshop schedule
- CRM or DMS
FAQ
Common questions before automating a workshop
Can it diagnose breakdowns?
No. It collects symptoms and useful data, but diagnosis is done by the technical team.
Can it provide quotes?
It can provide approved ranges or conditions. A final quote is escalated if it depends on parts, reference or inspection.
Does it work for calls?
Yes. It can take calls and turn them into an organized request or appointment.
Can it remind about inspections and services?
Yes. It activates reminders and follow-ups by dates or mileage if the data is available.
Other businesses
View all businesses
Want to see our experience with other businesses?
We have grouped the landing pages by sector so you can see how automation changes depending on customer type, schedule and inbound channel.
Want to see what we would automate in your workshop?
In 30 minutes we review your channels, schedule, call volume and diagnosis processes. You leave with a clear map of viable automation.