Custom software · Digitization · Applied AI

We build the software your business needs to move forward

At NOVAIX, we design and develop custom software to digitize processes, connect tools and improve how your business works. We apply automation and AI where they deliver real value, from initial analysis through implementation.

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Custom softwareDesigned around your processes.
Real integrationsWe connect tools, data and teams.
End to endAnalysis, development, implementation and improvement.

Technology built for business: we develop solutions with a GDPR and LOPD-GDD approach, data minimization and security controls from the design stage.

GDPR + LOPD-GDD Encryption in transit Role-based access EU available

Solutions for companies ready to digitize, automate and grow.

Healthcare Legal Retail SaaS Logistics

Direct benefits

We build software and digital systems that solve real problems, connect operations and help companies work better.

Simpler processes

We turn manual, repetitive tasks into clear digital workflows that save time and reduce errors.

Connected systems

We integrate tools, data and teams to remove duplication and keep information up to date.

Solutions that fit

We design around your operations instead of forcing your business into a generic tool.

Controlled evolution

We develop in stages, measure results and add automation and AI when they deliver value.

Security and data protection

Digital transformation should not mean losing control. Our approach puts privacy, traceability and data minimization at the center of every solution.

Privacy by design

Technology ready to handle business information without turning your data into a risk.

Before development we define what data the solution needs, how it is used, who can see it, where it is hosted and how it is retained. The goal is to create a useful, measurable system proportional to the process it improves.

  • Data map and processing purpose before activating customer workflows.
  • Configuration aligned with GDPR and LOPD-GDD: minimization, limited retention and user rights.
  • Providers, integrations and hosting reviewed case by case; EU infrastructure available.
  • Human escalation for sensitive cases, incidents or requests AI should not handle alone.

Ops Hub: AI and automation for high-impact operations

When a process calls for it, we add specialized agents that connect tools, execute tasks and help your team make better decisions.

  • Digital agents specialized by process to scale acquisition, scheduling, payments and advanced reporting.
  • Deep training with your business logic and context.
  • Agile deployment with smooth channel, CRM and n8n integration.
  • PRIME orchestration: synchronize tools and remove operational silos.
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OPS HUB Select an agent

Comparison

The goal is not to add technology for its own sake, but to build a system that fits the business and can evolve.

Aspect
Generic solutions
NOVAIX approach
Fit The business must adapt to the tool. Software is designed around your processes.
Connectivity Isolated tools and duplicated data. Integrated systems, information and teams.
Evolution Changes are limited by a closed product. The system grows as business needs change.
Automation and AI Isolated features without business context. Added where they genuinely improve the process.
Team More manual tasks and fragmented operations. More control, traceability and decision-making capacity.

Services

We build custom software to digitize processes, connect tools and turn real business needs into useful, maintainable systems.

Main integrations

We connect with your favorite tools.

WhatsApp
Telegram
Google Calendar
Google Sheets
PostgreSQL
MySQL
Airtable
Notion
Holded
HubSpot
Zoho

Measurable impact

Indicative references from automation projects; real impact is defined and measured for each solution.

0%Team productivity
0%Response accuracy
0%Reduction in repetitive tickets
0%Time saved in back-office

Get a quick diagnosis for your case and goals.

Cases and results

Examples of how software, integrations and automation can improve real business processes.

Private clinic

Automated scheduling + reminders: 35% fewer no-shows and more qualified appointments.

Law firm

Initial case filtering: 60% less triage time and more focus on profitable cases.

eCommerce

Automated post-sales support: 42% fewer repetitive tickets and higher conversion.

Real applications

Use cases where we combine custom software, integrations, automation and AI according to business needs.

Healthcare

Bookings, reminders and 24/7 patient triage. Reduce no-shows and missed calls.

Legal

Initial case filtering, key data collection and routing to the right lawyer.

Aesthetics and beauty

Automated booking on web/WhatsApp, price and treatment handling without queues.

Restaurants

Bookings, simple orders and instant answers during peak hours.

Real estate

Capture leads, qualify and book viewings. Immediate property information.

eCommerce

Purchase assistance, cart abandonment and post-sales support with CRM integrations.

Automation and AI plans

Custom software and digitization projects are scoped and quoted individually. We also offer these packaged automation and AI solutions for customer service, acquisition and operations. Prices exclude VAT.

Basic Plan

Fast start · Small businesses
From149€/month · VAT excluded
Limited-time offer

For businesses that want to start responding better without adding complexity.

  • AI assistant for 1 channel: web, WhatsApp or Instagram
  • Answers to frequently asked questions: hours, prices, services and availability
  • Basic lead capture: name, phone, email and need
  • Initial setup of tone and response limits
  • Basic activity panel
  • Basic supervision and adjustments
  • 1 language
  • Base usage volume included

Full Plan

Advanced system · Integrations and voice
From449€/month · VAT excluded
Limited-time offer

For companies that want an advanced multichannel automation system with integrations and voice.

  • Everything in the Professional Plan
  • Multiple specialized agents: sales, support, bookings, operations and administration
  • Advanced automations connected to internal tools
  • Custom integrations with the client's APIs
  • Voice agent for inbound calls or follow-up, after validation
  • Advanced reading of emails, PDFs, invoices, images and complex documents
  • Document memory and advanced knowledge base
  • Automation of commercial and operational processes
  • Advanced reports, metrics and traceability
  • Audit of permissions, providers and connected workflows
  • Expanded support and assistance during demand peaks
  • Usage volume scalable according to needs

Every business works differently. That is why, before starting, we review the case and adjust the scope to avoid paying for features that are not needed.

Prices are indicative and may vary depending on message volume, connected channels, required integrations and level of customization.

About us

A development team specialized in custom software, digital transformation, integrations and applied AI.

The people behind NOVAIX

Juan Arano

Strategy, processes and digital transformation

Turns real business problems into clear, measurable digital solutions, adding automation and AI when they deliver value.

Daniel Molina

Product, integrations and deployment

Connects software, data, agents and tools such as CRM, calendars, voice and automations to build systems that work inside daily operations.

Practical, accessible technology with real impact

At NOVAIX, we develop custom software and tools to help companies transform digitally. Depending on each project, we integrate systems, automate processes and create AI solutions that help teams sell, respond and operate with less friction.

We work from the reality of each business: we understand your processes, connect your systems and support launch so the technology shows up as saved time, better answers and more opportunities.

Custom software Digitization Applied AI API integrations

We combine business vision, technical development and user experience to create useful solutions from day one.

Our goal is for any company to digitize and apply AI without complexity, using understandable, maintainable and results-driven systems.

FAQ

Answers about software projects, digitization, integrations, automation and AI.

What kind of software do you develop?

We develop web applications, portals, internal tools, management dashboards and integrations adapted to real business processes. Scope is defined after understanding how your company works and which problem needs to be solved.

Can you improve or connect a system we already use?

Yes. Starting from scratch is not always necessary. We can extend an existing tool, connect CRM, ERP, billing or databases and remove duplicated tasks between systems.

How does a project with NOVAIX begin?

We start by analysing the process, its users and current tools. We then propose a phased scope, priorities, integrations and a clear way to measure the outcome.

Do you comply with GDPR, LOPD-GDD and EU hosting?

We apply a GDPR and LOPD-GDD approach from the design of each solution: data minimization, clear purpose, limited retention, access control and provider review. If the project requires it, we can propose infrastructure within the European Union and limit which external tools are involved in the workflow.

Are my data used to train public models?

We do not use your company information to train public models without authorization. Each agent scope is defined with your documents, processes and channels, and we review what data it really needs to operate.

What security measures do you apply to agents?

We apply controls proportional to the project: HTTPS connections, encryption in transit when supported by the provider, role-based access, separate credentials, relevant event logging, human escalation and limits on collected data. In advanced projects we review permissions, providers and connected integrations.

How long does it take to launch an assistant?

It depends on the plan and project complexity. In simple cases (Basic Plan), we usually have an assistant running within 24–72 hours once we have the required information. When CRM or other integrations are involved, the usual timeline is 5 to 10 days.

Does it integrate with WhatsApp, web and CRM?

Yes. We can deploy the assistant on your website (chat widget), WhatsApp Business and other messaging channels. We can also connect it with common CRMs to register contacts, opportunities or appointments. In the first meeting we review the tools you currently use and propose the best integration path.

How do we know if the assistant is working well?

Before launch we define what you want to achieve: save time, handle more inquiries, generate more opportunities, etc. Then we measure clear indicators such as conversations handled, estimated time saved, opportunities or appointments generated. In Professional and Full plans we review these data with you periodically and adjust the assistant based on results.

Which channels are supported?

We can work with channels such as: web widget, WhatsApp Business API, Instagram DM, Facebook Messenger, Telegram and email.

How do you train the assistant with my content?

We start from your own information: website, documents, PDFs, pricing, internal processes and FAQs. With this we create and structure the assistant knowledge base, review it with you and run internal tests before going live.

What happens if volume increases?

If your business grows or new channels are added, the system can scale without interrupting service. If conversation volume increases steadily, we review your plan with you and propose the most appropriate fee adjustment based on real usage.

Does the monthly fee include initial assistant development?

No. The plans shown on the page correspond to monthly assistant maintenance: usage, support and continuous improvement. Initial design and development are quoted separately after a first meeting where we analyze your case, channels and the processes you want to automate.

What do I need to prepare before starting?

You do not need to have everything perfectly defined. Knowing your type of business, how customers contact you and which tasks or questions you would like to improve is enough for a first meeting. We then help you organize the information and define scope.

Does the assistant replace my team?

No. The goal is not to replace people, but to free them from repetitive tasks: basic questions, reminders, appointment changes, data collection, etc. Your team can focus on higher-value work: handling complex cases, making decisions and caring for customer relationships.

Who maintains and improves the assistant?

We do. In Professional and Full plans we periodically review how the assistant is working, detect improvements and apply adjustments: new answers, workflow changes, new services, etc. You can always request specific changes if you update prices, services or the way you work.

What if I need changes after trying it?

It is normal to adjust things at the beginning. After launch we run a follow-up phase where we gather feedback from you and your team. From there we refine messages, workflows and answers until the assistant fits how your business works.

Book your call

We define your case, processes and goals. Includes a diagnosis and an initial roadmap.

30 min

Session with NOVAIX

Video call. We review your use cases and connect channels.

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How can we help you?
NOVAIX support