Requests and routes
Collect origin, destination, cargo, dates and requirements before passing the request to dispatch.
Sector-specific system
Automation designed for everyday work in transport and logistics
We start with repetitive processes and leave professional decisions with your team.
Service status
Answer authorised questions about pickups, deliveries and changes without overwhelming the team.
Issue management
Classify delays, damage, missed appointments and emergencies, then route by priority.
Documentation
Request delivery notes, references and missing details with a traceable record.
Commercial qualification
Separate viable quote requests from incomplete enquiries and create CRM opportunities.
Follow-up
Enable reminders and internal notifications so no request is forgotten.
How it works
From the first enquiry to a clear next step
Each workflow has defined boundaries, owners and escalation rules.
1
Receive
WhatsApp messages, forms and emails enter a structured inbox.
2
Complete
The AI requests missing logistics details.
3
Classify
Distinguish quotes, active services, issues and documentation.
4
Scale
Dispatch or administration receives the case with context and priority.
Diagnosismap your current process
Pilotone measurable workflow
Scaleonly after validation
Frequently asked questions
What NOVAIX automates and where people remain in control
Does the AI decide routes or prices?
No. It collects and structures information; operational and pricing decisions remain with the team.
Can it provide shipment updates?
Yes, when connected to an authorised source with precisely defined status updates it is allowed to share.
Is it suitable for small transport companies?
Yes. The system adapts to your actual workload and can start with one workflow, such as quotes or issue management.
Other sectors
View all businessesExplore automation for other businesses
Each page adapts the solution to the sector's customers, calendars, data and decisions.
Which repetitive process is holding your team back?
We review your channels, workload, tools and boundaries to propose a practical first workflow.
Shall we make it work for your business?
Tell us how you work and what you want to improve. Together, we’ll define what to build, connect or automate.